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Interknobs.com Shipping Rates and Policies
Interknobs.com Shipping Rates and Policies
All orders under $99 ship within the continental USA for a flat rate of $9.95. Free Standard (Ground) Shipping is provided for orders of $99 or greater.
Most orders ship via UPS Ground, FedEx, or USPS Priority Mail.
Expedited shipping is available for an additional charge on all orders except those containing oversized items. These services include Next Day, 2nd Day, and 3 Day shipping. You can select these shipping options in the shopping cart during the checkout process. Please note that these shipping services increase the speed of shipping only and do not have bearing on product production and/or lead times. Typically, expedited orders of in-stock merchandise placed before 12 PM EST on business days will ship the same day. If you are working within a tight schedule, please call us to confirm item availability at
877-820-9224 or email customer service
International Shipping Rates and Policies
We can ship most of our knobs, pulls, and hardware internationally. You can select shipping options for several countries in the shopping cart during the checkout process. For other destinations, shipping charges will be e-mailed to you for approval after you have placed the order. Once the additional charges are approved by the customer, we will process the order. Please feel free to e-mail us for an international shipping quote. Include your city, postal code and the items/quantities desired. International orders cannot be canceled or returned.
Interknobs.com Return Policy
Interknobs.com Return Policy
If you wish to return a full order or certain components of an order, Interknobs.com must be notified within 30 days of delivery. All items should be returned in their original packaging and in the condition received. You are responsible for covering the cost of return shipping. Some special order items cannot be returned and this will be noted in their online descriptions.
Interknobs.com offers two reimbursement options: (1) Exchange or (2) Refund with a 25% restocking fee.
Exchange
E-mail customerservice@interknobs.com within 30 business days of receiving your shipment.
Write "Exchange" in the subject heading.
Indicate your original invoice/sales order number.
Indicate the items you would like to return and the model numbers you would like to order in exchange.
A separate order will be processed and charged for the replacement items. Interknobs.com will then e-mail you with return instructions, including the correct shipping address and any applicable RGA codes. Please be advised that it may take a few business days to provide this information, depending on the manufacturer’s response time. Once supplied with this information, please ship your return merchandise within 14 days to ensure that credit is properly applied. When the return merchandise is received and inspected, you will be credited less the cost of the original order’s shipping and handling (if any) and a 10% restocking fee. If the exchange order is equal or greater in value to the original purchase, we will waive the restocking fee
Please note that you may defer the value of an exchange return as a store credit if you need time to make decisions. Simply indicate that you wish to do so in your e-mail. Store credits are valid for six months and are equal to the returned merchandise less the cost of the original order’s shipping and handling (if any).
Refund
E-mail customerservice@interknobs.com within 30 days of receiving your shipment.
Write "Return for Refund" in the subject heading.
Indicate your original invoice/sales order number.
Indicate which items/quantities you would like to return. Interknobs.com will then e-mail you with return instructions, including the correct shipping address and any applicable RGA codes. Please be advised that it may take a few business days to provide this information, depending on the manufacturer’s response time. Once supplied with this information, please ship your return merchandise within 14 days to ensure that credit is properly applied. When the return merchandise is received and inspected, you will be credited less the cost of shipping (if any) and a 25% restocking fee.
Damaged/Defective/Wrong Item(s) Policy
Please open and inspect all merchandise within 2 business days of receipt.
If an item is damaged or defective or if incorrect product was received, you must notify customer service within 2 business days. We will ship replacement items ASAP and provide pre-paid shipping service for the return merchandise. If you opt to return the damaged, defective, or incorrect item(s) without receiving replacements, our return policies become applicable, including any restocking fees.
Late and Non-Procedural Returns
We do our best to process all returns, even those shipped to the incorrect address or without authorization. However, if you do not contact us before sending a return or do not follow the specific instructions given, we cannot guarantee that your return and refund will be processed.
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